FAQ

Peak Riders is your ultimate destination for premium snowboard gear. We specialize in everything a serious rider needs, including:

• Avalanche Safety Equipment
• Snowboard Accessories
• Snowboard Clothing
• Snowboard Equipment
• Snowboard Goggles
• Helmets & Protection
• Splitboard Equipment

We’re passionate snowboarders ourselves, and we carefully curate our selection to ensure you get gear that performs when it matters most.

Our store caters to dedicated snowboarders who demand quality, reliability, and performance from their equipment. Whether you’re a backcountry enthusiast needing avalanche safety gear, a park rider looking for the latest equipment, or anyone in between, we’ve got you covered. Our global shipping makes us accessible to riders worldwide who appreciate premium snowboarding products.

We accept all major payment methods to make your shopping experience seamless:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed to protect your financial information.

Order modifications or cancellations are possible if your order hasn’t entered the processing stage. Please contact us immediately at [email protected] with your order number, and we’ll do our best to accommodate your request. Once an order begins processing (within 1-2 business days), changes may not be possible.

Yes! We proudly serve snowboarders worldwide with some exceptions. Our primary service areas include:

• North America
• Europe
• Australia
• New Zealand

We offer limited service to most Asian countries and select remote regions. If you’re unsure about delivery to your location, please contact us before ordering.

We work diligently to get your gear to you as quickly as possible:

• Order Processing: 1-2 business days at our Pittsburgh, PA headquarters
• Standard Shipping (DHL or FedEx): 10-15 days after dispatch – $12.95
• Free Shipping (EMS): 15-25 days after dispatch – FREE on orders over $50

Once your order ships, you’ll receive tracking information to monitor your package’s journey.

We offer flexible shipping options to suit your needs and budget:

• Standard Shipping: $12.95 with DHL or FedEx (10-15 days after dispatch)
• Free Shipping: Available on orders over $50 using EMS (15-25 days after dispatch)

Choose the option that works best for your timeline and budget.

International customers are responsible for any customs fees, import taxes, or duties imposed by their country. These charges are separate from your order total and shipping fees and are typically collected by the delivery carrier when your package arrives in the destination country.

All orders are processed and dispatched from our headquarters at 3341 Frank Avenue, Pittsburgh, US 15205.

We want you to be completely satisfied with your Peak Riders gear:

• Return Window: 15 days from receipt of delivery
• Condition: Items must be unused and in original packaging with all tags attached
• Process: Contact our customer service team at [email protected] to initiate returns

We’ll guide you through the return process and ensure a smooth experience.

We take great care in packaging your gear to ensure it arrives in perfect condition. If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll promptly arrange for a replacement or refund.

Exchanges are subject to product availability. Please contact our customer service team within the 15-day return window, and we’ll help facilitate your exchange request. Standard return conditions apply.

We provide detailed size charts for all our apparel products. If you’re between sizes or unsure about fit, we recommend sizing up for snowboard clothing to allow for layering. Our customer service team includes experienced riders who can offer personalized sizing advice based on your measurements and intended use.

While we don’t conduct formal product testing, our team consists of passionate snowboarders who personally use and understand the gear we sell. We select products from reputable brands known for quality and performance in mountain conditions.

Avalanche safety equipment is critical for backcountry riding. We recommend:

• Taking a certified avalanche safety course
• Understanding how to use each piece of equipment
• Regularly practicing with your gear
• Never riding alone in avalanche terrain

Our team can help you select appropriate safety equipment based on your experience level and riding plans.