Our Commitment to Getting You Riding Faster
At Peak Riders, we understand that when you order snowboard gear, you’re not just buying products – you’re investing in your next mountain adventure. That’s why we’ve streamlined our delivery process to ensure you receive your premium equipment as quickly and efficiently as possible, no matter where you are in the world.
Our global shipping network partners with industry leaders DHL, FedEx, and EMS to provide flexible delivery options that suit every rider’s needs and timeline. From avalanche safety equipment to the latest snowboard apparel, we ensure your gear arrives in perfect condition, ready for the slopes.
Shipping Timeline & Processing
We know you’re eager to get your hands on your new gear, which is why our team works diligently to process all orders quickly:
Dispatch: All orders are processed and dispatched from our headquarters in Pittsburgh, PA
Once your order leaves our warehouse, you’ll receive tracking information so you can monitor your package’s journey to your doorstep.
Shipping Options
Choose the delivery method that works best for your needs and budget:
International Delivery & Coverage
We’re proud to serve snowboarders worldwide with some exceptions:
- Primary Service Areas: North America, Europe, Australia, New Zealand
- Limited Service: Most Asian countries and select remote regions
- Customs & Duties: International customers are responsible for any customs fees or import taxes
If you’re unsure about delivery to your location, please contact our support team at [email protected] before placing your order.
Returns & Exchanges
We want you to be completely satisfied with your Peak Riders gear. If anything doesn’t meet your expectations:
- Return Window: 15 days from receipt of delivery
- Condition: Items must be unused and in original packaging
- Process: Contact our customer service team to initiate returns
Need Help With Your Delivery?
Our team of snowboarding enthusiasts is here to help with any delivery questions or concerns. Contact us at [email protected] and we’ll ensure you have all the information you need.
At Peak Riders, we’re not just shipping packages – we’re delivering the gear that makes mountain adventures possible. Thank you for trusting us with your snowboarding needs.